Fair refund policy

We want our customers to be happy, so our refund policy is simple: If you’re ever unhappy with Threadloop, just contact support and we'll take care of you.

Examples of full refunds we’d grant.

• If you were just charged for your next month or year of service but you meant to cancel, we’re happy to refund that extra charge.
• If you forgot to cancel your account a couple months ago and you haven’t used it since then, we’ll give you a full refund for that period.

Example of partial refunds we’d grant.

• If you forgot to cancel your account a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what's up, and we'll work with you to make sure you’re happy.

Adapted from the Basecamp open-source policies / CC BY 4.0